Support

Frequently Asked Questions

Frequently Asked Questions

What products and services does Burlap & Linen offer?

We offer a wide range of home textiles and decor across categories such as Bedding, Sheets, Duvet Covers, Nursery items, Comforters, Pillows, Wool and Latex products, Table textiles (Tablecloths, Napkins, Runners), Decor and Decorative Pillows, Accessories, Bed Skirts, Blankets & Quilts, Pillow Covers & Shams, Pillow Cases, Rugs, Home Decor accents, and more. Our selection also includes items for Bedding and Linen care, as well as coordinating sets and full room ensembles.

Do you offer products for nurseries?

Yes. Our Nursery collection includes soft, safe textiles and coordinating decor designed for nurseries, such as crib bedding basics, blankets, and decorative touches that harmonize with other Burlap & Linen products.

What materials are used in your Bedding and Linen products?

We offer a variety of materials, including natural fibers such as cotton, linen, and wool, as well as blends. Specific product pages detail the exact materials and care instructions for each item.

How do I choose the right duvet cover or duvet for my bed?

Consider the bed size, desired duvet fill weight, and fabric texture. Check the product measurements to ensure a proper fit. Our product pages include size charts and fabric details to help you select the right option.

Are your pillows and pillow shams available in multiple sizes?

Yes. We offer a range of pillow sizes and corresponding shams. Please refer to the product page for supported sizes and care instructions.

What are the care instructions for Burlap & Linen textiles?

Care instructions vary by item. Most products include washing and drying guidelines on their care label and product page. When in doubt, follow standard gentle or delicate cycles with appropriate water temperature and avoid high heat for best longevity.

Do you offer table linens such as tablecloths, napkins, and runners?

Yes. Our Table category includes Tablecloths, Napkins, and Runners in various sizes, colors, and fabrics to coordinate with your dining space and other Burlap & Linen collections.

Can I order matching decor items for a coordinated look?

Absolutely. Many of our items are designed to mix and match. We offer decorative pillows, throws, blankets, wall decor, and other home accents to help you create a cohesive style.

Do you offer wool or latex comforters?

Yes. We carry wool and latex comforters where available. Each product page provides material details and care guidance.

What if I need help choosing fabrics or coordinating colors?

Our team can help with recommendations. You can contact us via the website’s help or support channels, and we can suggest fabrics, colors, and combinations that fit your space and preferences.

What are your shipping and return policies?

Shipping and return policies are available on our site. We offer standard and expedited shipping options and provide information on returns, exchanges, and eligibility on product pages or the policy page accessible from the footer.

Do you offer custom or made-to-order items?

Some categories may include custom or made-to-order options. Please check product pages for availability and lead times or contact our customer service for assistance.

How can I contact Burlap & Linen for support?

You can reach our support team via the Contact Us page on the site. We’re happy to assist with product questions, fabric details, sizing, and order status.

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